Shipping policy
Thank you for shopping with Yay Goods! This policy explains how we ship your order, what it costs, and what to expect after you buy.
Where we ship
We currently ship to addresses in the United States, including Alaska and Hawaii.
Order processing
Orders ship within 1–2 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day. Personalized items may need extra time, which we'll show on the product page.
Shipping rates
Lower 48 states:
- Standard shipping: $5.95
- Free standard shipping on orders of $35 or more (after discounts, before taxes)
- Express shipping: $15.00
Alaska and Hawaii:
- Standard shipping: $12.95
The exact options and prices for your address are shown at checkout before you pay.
Delivery times
Estimated delivery times are shown at checkout and start once your order ships. They are estimates, not guarantees, and can be affected by carrier delays, weather or other events outside our control.
Order tracking
When your order ships, we'll email you a tracking number and link.
Lost, late or damaged packages
If your tracking hasn't updated in 7 days, your package shows as delivered but you can't find it, or it arrives damaged, reply to your order email. We'll work with the carrier and make it right with a replacement or refund.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, contact us right away; we can update it if your order hasn't shipped yet.
Questions
Reply to your order email or contact us at yaygoods76@gmail.com. We respond within one business day.