Refund policy

Our Happiness Guarantee

If something you bought from Yay Goods doesn't make you happy, you can return it within 30 days of delivery for a refund.

Eligible items

• Items must be unused and in their original packaging.
• Items that arrive damaged or defective are always eligible, including personalized items.

Items we can't accept for return

• Personalized or custom-made items, unless they arrive damaged or defective or we made a mistake with your order.
• Gift cards.
• Items that have been used, washed or damaged after delivery.

How to start a return

Request a return from your account, or reply to your order confirmation email, within 30 days of delivery. We'll email you a prepaid USPS return label within one business day. Free return labels are available for US addresses.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 5 business days and let you know by email. Your bank or card issuer may take additional time to post the refund.

Original shipping charges are refunded only when an item arrived damaged or defective or we sent the wrong item.

Damaged, defective or wrong items

Please email us a photo within 30 days of delivery. We'll send a replacement or issue a refund. You don't need to return the damaged item.

Exchanges

To exchange an item, place a new order for the item you want and return the original for a refund. Return shipping is free.

Gift returns

If you received an item as a gift, you can return it using the order number on the packing slip. We'll issue store credit for the item's value to you, and we won't notify the person who sent the gift.

Questions

Reply to your order email or contact us at yaygoods76@gmail.com. We respond within one business day.